Help Desk

iTrack Help – desk

iTRACK Help Desk is a complete Web-based  help desk and trouble ticketing system that manages and tracks Client trouble calls.

The software enables easy logging of calls and track the status of every call and also keeps the history of calls client wise. This overall provides a efficient interface to reolve issues efficiently.

Features

Client call logging

• Client Call logs are with the ‘Client’s name, ID, date, & time of call.
• Easy view of tickets
• Ticket manager to forward calls
• View all unresolved calls

Client information database

• View client information with comprehensive search option
• View client History to easy manage calls
• Call satisfaction management

100% Web-based, 

Users of the help desk only need their web browser to log in a new support call, or check on the status of an existing call.

 E-Mail Integration

• Set auto email responders to calls logged
• Intimate users on call status
• Intimate users on call completion

Reports

Reports can be generated in Xcel and pdf formats 

Call logging reports, every call logged period wise can be tracked

Client wise history report, which can show frequently occurring problems

View all unresolved calls, to prioritize calls